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Make a complaint

MSS always strive to provide the best outcomes for our clients and learners.

Read our Policy | Complaints & Appeals and follow our Procedure | Complaints & Appeals

  • Your feedback is VERY important to us.
  • Your voice will be heard.
  • We will listen and we will act.

1. Please provide us with your contact details

Your Name*
Email *
Mobile Phone*
2. Nature of Complaint*
Training Delivery
Training Personnel
Teaching and Learning
Assessment Methods or Processes
Delay in receiving information, materials or feedback
Facilities or premises
Certificates
Courses
Qualifications
Other: (please identify)
3. Provide a brief outline of the complaint. You should include relevant dates, persons involved, locations. Please upload copies of any relevant documentsYour Message
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You Can Call us on 1300 886 477  
Email us at: .  
Visit us in person at 22 Acrylon Road, SALISBURY SOUTH, South Australia 5106.  
   
There other avenues open to you if you wish to escalate your Complaint or Appeal.   
Other References/Contacts  
Office of the Training Advocate Australian Skills Quality Authority
T: 1800 006 488 (toll free) T: 1300 701 801

Email: .

Email: .
Web:  www.trainingadvocate.sa.gov.au Web:  www.asqa.gov.au