FAQs

From the list below choose one of our FAQs topics, then select an FAQ to read. If you have a question which is not in this section, please contact us.

Unique Student Identifier (USI)

From January 1st, 2015, all persons undertaking nationally recognised training courses will be required to provide a USI (Unique Student Identifier) in order to be enrolled and resulted.

The USI will help keep your training records and results together in an online account controlled by you and is easily accessible from a computer, tablet or smart phone.

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Parchment or Statement of Attainment?

What is the difference between a Parchment and a Statement of Attainment?

All learners receive a certificate following successful completion of a course provided under the Australian Qualifications Framework.  The certificate is named according to the level of study achieved:

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How do I request a copy of my statement of attainment?

Have you completed training with MSS? Have you misplaced your Certificate/Statement of Attainment parchment?

No problem!! All you need to do is contact our office in person, by telephone or email (click contacts above) and request a replacement. However, we will need you to provide proof of identification to avoid confusion and potentially fraud.

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Importance of Developing Employees

For any business to be successful, it is important to realise that your employees are your best asset. Providing high quality training informs knowledge and skills empowers your employees to assess task related issues and make good choices, which increases morale, which in turn leads to less absenteeism and staff turnover, resulting in a healthier bottom line.

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Is Your Workforce Trained To Work Safely?

ProfileFrom basic training for operators right through to specialist training for your rescue team, we can ensure your team is trained, competent and ready for work. 
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