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How do I make a complaint or appeal a decision? PDF Print E-mail
Written by Daren Herring   

MSS always strive to provide the best outcomes for our clients and learners. Your feedback is VERY important to us. Your voice will be heard. We will listen and we will act accordingly.

First of all we recommend you speak to your trainer during the course to see if they can remedy the situation immediately.

If you are still not satisfied and wish to make a formal complaint or appeal, please download this file:

icon MSS Formal Complaint/Appeal Form (476.94 kB)

When you have completed the form, please forward it to our office (details on the form)

There other avenues open to you if you wish to escalate your Complaint or Appeal.

Other References/Contacts  
Office of the Training Advocate Australian Skills Quality Authority
T: 1800 006 488 (toll free) T: 1300 701 801
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web:  www.trainingadvocate.sa.gov.au Web:  www.asqa.gov.au

Last Updated on Friday, 16 September 2011 13:12
 

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